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  • Refunds and Replacements

    Substitution Policy

    We make every effort to guarantee total satisfaction. On the very rare occasion that a product is out of stock, be assured that your gift recipient will receive a similar item of equal or greater value.

    Refunds and Replacements

    100% Satisfaction Guaranteed: We stand by every product we sell and every gift we deliver. If, for any reason, you or your gift recipients are not completely satisfied with a Hickory Farms item, simply call or email for a replacement, exchange, refund or credit- whichever you prefer. We promise to handle your request promptly and courteously. We guarantee it.

    If you have any questions, you may contact us to assist you. Read More »

  • Shipping Costs and Restrictions

    Shipping Costs

    Location
    Charges Per Shipping Address
    Standard       3-5 Business Days 2 Day Overnight Other

    Fresh Fruit, Wine, Honey Gold® Ham, Hickory Farms Reserve, Hickory Farms Simply, Pfaelzer Brothers and Bakery Items Shipping Availability

    Domestic (48
    contiguous states)

     

    $10.00 $25.00 $35.00 N/A Yes, See wine section below for state shipping restrictions.
    Alaska, Hawaii, Guam,
    US Virgin Islands, Puerto
    Rico
    $10.00 $25.00 $35.00 N/A

    Cannot Ship to these Locations

     

    PO Boxes $10.00 N/A N/A N/A Cannot Ship to PO Box Addresses
    Canada   N/A N/A N/A Cannot Ship to Canada
    APO/FPO Military
    Addresses*
      N/A N/A N/A Cannot Ship to APO/FPO Military Addresses
    * Delivery to APO/FPO military addresses is FREE on denoted items. Not all items may ship overseas. To be sure it can ship overseas shop from our APO/FPO collection. Please allow up to 4 weeks for delivery.

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    Order Cut Off Dates

    Guaranteed holiday delivery when you order by these dates/times per ship method. Note: times are EST:

      Standard 2 Day Overnight
    Valentine's Day
    Wednesday, Feb 14th
    Web Feb 7th
    @ 3:00 PM EST
    Fri Feb 9th
    @ 3:00 PM EST
    Monday Feb 12th
    @ 3:00 PM EST

     

    Shipping Restrictions

    *Gifts containing wine are not eligible for discounts or shipping promotions.  Please see details below.

    APO/FPO Shipping:
    Delivery to APO/FPO military addresses is FREE on denoted items. Not all items may ship overseas. To be sure it can ship overseas, shop from our APO/FPO collection. Please allow up to 4 weeks for delivery.

    DELIVERY TO PO BOXES, CANADA, GUAM, US VIRGIN ISLANDS & PUERTO RICO:
    Fresh Fruit Gifts, Hickory Farms Reserve Gifts, Gifts containing Wine, and HoneyGold® Ham are not available to ship to these locations.

    DELIVERY TO HAWAII & ALASKA:
    2 Day and Overnight delivery are available to these locations. Additional charges apply. Fresh Fruit & HoneyGold® Ham must ship via 2 Day and Overnight delivery.  Gifts containing wine and Hickory Farms Reserve Gifts are not available to ship to these locations.

    DELIVERY ON WEEKENDS:

    We are unable to guarantee delivery of our products on Saturday. We do not deliver on Sunday.  Fresh Fruit Gifts, Frozen Gifts, Hickory Farms Reserve Gifts and Gifts containing Wine do not ship over the weekend.  Therefore delivery of these gifts are Tuesday through Friday only. 

    DELIVERY OF FRESH FRUIT ITEMS:

    To ensure it arrives in perfect condition, we will ship your ham Monday - Thursday for delivery within the same week. Saturday - Monday delivery is not available for this item. Ham cannot ship to correctional facilities, PO Boxes, Canada, Guam, US Virgin Islands, Puerto Rico and APO/FPO addresses.

    DELIVERY OF HONEYGOLD® HAM:

    To ensure it arrives in perfect condition, we will ship your ham Monday - Thursday for delivery within the same week. Saturday - Monday delivery is not available for this item. Ham cannot ship to correctional facilities, PO Boxes, Canada, Guam, US Virgin Islands, Puerto Rico and APO/FPO addresses.

    DELIVERY OF ITEMS THAT CONTAIN WINE:
    Hickory Farms is a marketing agent for for the following wine gifts: #53001, #53002, #53011, #53018, and #53019.
    These gifts must be purchased by and received by someone 21 years or older. Signature of an adult (21 years or older) is required upon receipt so sending to a place of business is highly advised.  We are unable to ship to PO Boxes, outside of the US, or the following states: AL, AR, CT, DE, FL, GA, KS, LA, MD, MA, MI, MN, NH, NJ, NY, NC, OH, PA, RI, SC,TN, TX, VT, VA, Wash DC, WV, WI. Orders must be placed by 10:30am local time for next day delivery.

    ITEMS: #16200, #16207, #16244, #16240, and #16242

    Wine gifts must be purchased by and received by someone 21 years or older. Signature of an adult (21 years or older) is required upon receipt so sending to a place of business is highly advised. We are unable to ship to PO Boxes, outside of the US, or the following states: AL, AR, DE, FL, IL, KY, MA, MS, MT, NJ, NY, NC, OK, PA, RI, SC, SD, TX, UT, VT.

    DELIVERY OF FROZEN ITEMS:
    To ensure it arrives in perfect condition, we will ship your frozen item Monday - Thursday for delivery within the same week. Saturday - Monday delivery is not available for these items. Frozen cannot ship to correctional facilities.  See individual product details.

    INTERNATIONAL ORDERS:
    We apologize that we cannot ship to any International countries except Puerto Rico. Fruit, frozen food and other perishable items may not ship to International destinations.

    If you wish to inquire regarding a specific item, e-mail us the item number and/or description, ship to location and we'll let you know if it can ship.

     

    Read More »
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