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  1. FAQs

Frequently Asked Questions

Ordering, Shipping & Delivery

Product & Storage

Gifting & Customization

Payment & Promos

Returns & Customer Support

In‑Store & Seasonal Availability

Ingredients & Nutrition

Holidays FAQ

Christmas FAQ

New Years FAQ

Valentine's Day FAQ

Easter FAQ

Mother's Day FAQ

Father's Day FAQ

Thanksgiving FAQ

Business Gifting

Account, Catalog, Email, & Text

General

Ordering, Shipping & Delivery

How long will my Hickory Farms order take to arrive?
Orders usually ship within 1–2 business days. Delivery times depend on your location and shipping method.

How do I track my Hickory Farms order?
To track your order, simply follow the tracking links in your email or enter your tracking information into our on-site tracker located in the Customer Service section of our site footer.

How do I know Hickory Farms gifts will arrive on time?
We recommend ordering as early as possible during the busy holiday season to ensure your gifts arrive on the date selected at checkout. We make sure to set an expected delivery window and will do everything to get your products delivered on time. Please see here for more info on delivery cutoff times and additional information.

When will I receive an order or shipping confirmation?
You will receive an order confirmation via email within 24 hours of your online order. You will receive a shipping confirmation when a warehouse team member prints and attaches a shipping label to your gift, marking the gift as ready to be picked up by the mail carrier.

What are your shipping rates and where do you ship?
We ship to most U.S. addresses, including APO/FPO. Shipping rates vary by product and location – please see here for additional info on our shipping costs and restrictions.

What are your holiday shipping deadlines?
Christmas: Standard 12/19 @ 3pm EST, Expedited 12/22 @ 1pm EST, Express 12/23 @ 1pm EST.

Why am I being charged for shipping?
Products eligible for Free Shipping promotions will be designated on the product page and at checkout, up to $215. Shipments over $215 are not eligible for any shipping discounts. If only some items in your purchase are eligible for shipping promotions, you'll be charged applicable shipping fees for the ineligible items.

Can I choose a delivery date for my gift?
Yes — you can select a preferred delivery date for most items during checkout.

How are perishable items shipped?
We use insulated packaging and cold packs to keep perishable items fresh in transit.

Where can I send wine gifts?
Wine gifts cannot be shipped to PO Boxes, outside the US, or to select states. Wine restrictions vary with each state, so we made it easy for you to check the shipping restrictions on your favorite wine gift's product page. Simply click the "Shipping Tab" next to the product description and you'll see a list of states that the gift cannot be shipped to.

Do recipients have to be present to receive their packages?
Recipients will only need to be present to sign for gifts that include wine. However, we recommend letting your giftee know when any gift is heading their way so that they can enjoy their delicious gift as soon as it's delivered.

Why can’t I schedule delivery for Monday?
We do not ship some perishable products over the weekend and therefore cannot always offer delivery on Mondays.

Why did I receive multiple ship confirmations for one order?
Some of our items ship from separate warehouses and will take longer or shorter to arrive at your door than others. We send shipping confirmations for each package you will receive so that you know exactly when your entire order will arrive.

Where do you ship from?
We ship most of our gift boxes from Joliet, Illinois, however, we have warehouses that ship gifts from California and Oregon as well.

How do I re-order previously purchased gifts?
You can find previously ordered items purchased from the HickoryFarms.com website by clicking 'Orders' on your 'My Account' page. Orders previously purchased by mail or phone are available for re-order by contacting Customer Service via phone (1.800.753.8558), email (cserv@hickoryfarms.com), or mail. Mail:

  • Hickory Farms
  • Attn: Orders
  • 2510 W Haven Ave #1
  • Joliet, IL 60433

    • Product & Storage

    Are Hickory Farms meats shelf stable?
    Most meats are shelf‑stable until opened; refrigerate after opening. The shelf life on all of our products vary greatly and can be found on the packaging when your gift arrives.

    Do Hickory Farms products need to be refrigerated?
    Shelf‑stable items can be stored at room temperature until opened. Perishables should be refrigerated upon arrival.

    Are Hickory Farms summer sausages fully cooked?
    Yes — they’re fully cooked and ready to eat.

    Do you offer vegetarian or gluten‑free options?
    Yes — we offer meat‑free and select gluten‑free gifts. Check product pages for dietary details.

    My order arrived after the expected delivery date. Is it still fresh?
    Yes! Our shelf-stable gift boxes can stay fresh for months after arrival, and our refrigerated foods are shipped to stay fresh for days after the delivery date.

    How should I store the summer sausage?
    Our Summer Sausage products are shelf-stable, but to keep them fresh for longer, we recommend refrigerating these.

    Can I refrigerate or freeze my products?
    You can! Some of our products require refrigeration, others don't, but refrigeration often helps to keep products fresh for longer. Freezing our sausage and cheese may change the texture slightly, so be aware of that if you plan on serving it at a gathering in the future.

    Gifting & Customization

    Can I add a gift message to my order?
    Yes — you can add a free personalized message during checkout.

    How do I add a gift message?
    Near the bottom of the shipping page, select the checkbox for "include complimentary gift message," and enter your desired greeting.

    Where will the complimentary gift message be placed?
    Your complimentary gift message will be printed onto the shipping label that is placed on the outside of the box. Make sure you let each recipient know who sent them their scrumptious gift!

    How much room do I have for my gift message?
    The gift message that appears on the shipping label is limited to 110 characters or about 20 words.

    Will prices be visible to the gift recipient?
    Prices will not be included on the packing slip or inside of the package. Receipts will be sent to the email you entered during checkout.

    Do Hickory Farms gift baskets come wrapped?
    All gifts are packaged for beautiful presentation and arrive ready to give. Additional gift wrapping is not available at this time.

    Do you offer bulk or corporate gift discounts?
    Yes — contact our Corporate Gifting team for special pricing at b2bleads@hickoryfarms.com or call 1.800.715.1474.

    How will they know it’s from me?
    We will make sure to place “From: First Name Last Name” on the gift message if you forget to add it during checkout, but we recommend you make your recipient feel extra special by personalizing a short gift message during checkout. Example: "Happy Birthday! From Dad"

    I’m sending my gift as a surprise. Are you going to tell them it's coming?
    We will only send tracking notifications to the email you provide to us during checkout.

    Can I customize a gift box?
    We offer complimentary gift messages for every order. This can be added on the shipping page during checkout. Some products allow you to choose a special gift lid or add wine with your choice of items.

    Can I build my own gift?
    We do not offer the ability to “create your own” gift box on our website at this time.

    Payment & Promos

    Which payment methods do you offer?
    At this time, we offer payment by Paypal, Visa, American Express, Mastercard, and Discover.

    When will my card be charged?
    All payments are processed at the time your order is placed.

    What will be on my billing statement?
    All payments are processed at the time your order is placed.

    How do I sign up for promotions and special offers?
    To sign up for promotions and special offers, simply enter your email address in the Email Sign Up box in the footer of our site.

    Where's my sign-up promo code?
    Some first-time customer promo codes can only be activated by clicking through your welcome email. Please allow up to 15 minutes for your welcome email to arrive in your inbox.

    How do I apply a promo code?
    Promo codes must be added on the View Cart page directly below the checkout button. Promo codes cannot be stacked or combined with other offers on the site.

    Returns & Customer Support

    What is Hickory Farms’ return policy?
    100% Satisfaction Guaranteed: We stand by every product we sell and every gift we deliver. If, for any reason, you or your gift recipients are not completely satisfied with a Hickory Farms item, simply call or email for a replacement, refund or credit- whichever you prefer. We promise to handle your request promptly and courteously. We guarantee it.

    What should I do if my order is damaged or incorrect?
    Contact our customer service team right away, and we’ll make it right.

    What should I do if my package is missing?
    Tracking information on packages can often go days without being scanned by the postal carrier, even if your package is still making its way to your door. If you are still unable to locate your package, double-check that your shipping address was entered correctly when you placed the order. Orders shipped with incorrect addresses are not eligible for reshipment or refunds. If your address is correct, we recommend contacting your local post office to try locating the lost order. Once an order is marked as “delivered” by the carrier, it is the purchaser's responsibility to make sure that the item is brought inside for safekeeping.

    Can I reschedule, edit, or cancel an order?
    Due to the speediness of our awesome warehouse team members, we are only able to offer the ability to make changes to your order within one hour of the purchase. Exceptions can be made for items purchased for delivery at a later date. However, changes will need to be requested no later than two weeks before the scheduled delivery date.

    In Store & Seasonal Availability

    Where can I buy Hickory Farms products locally?
    Find us online year‑round, in seasonal pop‑ups, and at select grocery and club stores.

    Do you have holiday pop‑up stores?
    Yes — visit our store locator to find seasonal shops near you.

    Are products and pricing the same online and in-store?
    We offer a wider variety of gifts online, but you will still find a lot of our most popular items at your local Hickory Farms kiosk. Sometimes our retail stores offer promotions and products that our online store does not, as well as vice versa. Generally, our base prices will stay the same between the two selling points.

    Do you offer in-store pickup?
    We now offer Buy Online & Pick Up in-store on select gifts. You’ll have two days from when your item(s) are ready to pick up your order. Orders that haven’t been picked up will be canceled and refunded.

    Do you have stores open year-round?
    Our online store is open year-round! Generally, we only open retail stores during the holiday season.

    Can I use my online promo code in-store and vice versa?
    Our online store and our retail stores do not share promo codes at this time.

    Why isn’t my Hickory Farms store open this year?
    Hickory Farms store locations may be fewer this year, but you can still enjoy our gourmet gift baskets, summer sausage, and holiday favorites. Use our Hickory Farms Store Locator to find the nearest open location or shop our full selection online at HickoryFarms.com for convenient home delivery.

    Ingredients & Nutrition

    Where can I find nutrition and allergen info?
    Allergen information for our products can be found under the "What's Inside" section on the product page. Most of our products are packaged in the same facility, so please take note of that if you have allergies to nuts, fish, soy, eggs, wheat, dairy, etc.

    Are your products kosher or halal?
    We currently do not offer certified kosher or halal products.

    Holidays FAQ

    What are the most popular holiday gifts?

    1. Happy Holidays Summer Sausage & Cheese Gift Box. It’s full of our best-selling summer sausages, cheeses, and mustards and sure to be a wintertime hit!
    2. Season's Eatings Hearty Party Gift Box. Send it to your favorite party host or serve at your next gathering for the easiest appetizer ever.
    3. Grand Holiday Gift Box. This basket is filled with a generous assortment of our signature meats cheeses, and sweets perfect for sharing with family and friends. It's also great for entertaining or hostess gifts!
    4. Cabernet & Savory Snack Collection. Smoky, spicy, and savory, this collection has a delicious combination of flavors that pair perfectly. Serve with the Generosity Cellars California Cabernet Sauvignon for a sophisticated bite.

    How can I ensure my holiday gift will arrive on time?
    We’ll do everything we can to deliver your gifts on time with our fast and reliable shipping. It’s helpful to get your orders in as soon as possible. Orders received before Dec. 19 at 3pm EST are guaranteed to arrive on time when you select standard shipping. Here are more helpful holiday shipping dates to know:

    1. Christmas: Standard 12/19 @ 3pm EST
    2. Expedited 12/22 @ 1pm EST
    3. Express 12/23 @ 1pm EST

    Can I customize any of my holiday baskets?
    Create a complimentary gift message for any order during checkout. We’ll print your message on the shipping label that goes on the outside of the box. It’s a good idea to let each recipient know who sent the delicious gift. Our website doesn’t offer a “create your own” gift box option. But many seasonal retail locations offer a build-your-own box for custom holiday gifts.

    Can I send holiday gifts to multiple people?
    Yes. Select “Ship to Multiple Addresses” and assign your items to multiple recipients at the “Shipping” step during checkout, or you can add addresses to the same gift by clicking “Ship this item to additional addresses” under the address box next to each product.

    How does Hickory Farms ensure holiday gifts arrive in good condition?
    We carefully package gifts, so they arrive for the holidays in excellent condition. We expertly choose shipping materials based on the food type and weather conditions, using insulated packaging and ice packs when necessary. Our Freshness Guarantee promises that your gourmet holiday gifts will arrive fresh and ready to eat, or we’ll make it right.

    If my holiday gift includes wine, can it ship everywhere?
    Our signature wine gifts ship to several states, and our specialty wines ship to select states. When you choose your specific wine gift, use the Ship To tool to see if your state is eligible.

    Christmas FAQ

    Can I send Christmas gifts to several people?
    It’s simple to send a Christmas gift to multiple people. Choose “Ship to Multiple Addresses” and assign your items to multiple recipients at the “Shipping” step during checkout. Or add addresses to the same gift by selecting “Ship this item to additional addresses” under the address box next to each product.

    How can I personalize a Christmas gift?
    During checkout, you can type a complimentary Christmas greeting or message to your recipient for any order. We’ll print it on the shipping label on the outside box.

    How does Hickory Farms ensure cupcakes in the Christmas gifts arrive in good condition?
    We guarantee that your Christmas gifts will arrive fresh and ready to enjoy, or we’ll make it right. We carefully package all gifts in expertly chosen shipping materials based on the kind of food and weather conditions. We always use insulated packaging and ice packs when necessary.

    How can I ensure my Christmas gift basket will arrive on time?
    We ship Christmas gifts using standard shipping on or before your deliver-by date, but we can’t promise a specific delivery date. However, most Christmas gifts will arrive on time if you use our 1- or 2-day delivery options. It’s always a good idea to order as early as possible for some buffer time during the busy holiday season to ensure your gifts arrive on time. See here for more shipping guidelines.

    Is it still popular to send gift baskets for Christmas?
    Yes — Christmas gift baskets remain one of the most popular holiday gift ideas because they offer something for everyone. A thoughtfully curated basket filled with gourmet snacks, cheeses, chocolates, and festive treats is perfect for family, friends, employees, and clients alike. Hickory Farms Christmas gift baskets are a timeless choice because they combine delicious flavors, beautiful presentation, and convenient shipping, making holiday gifting easy and memorable.

    New Years FAQ

    How can I ensure my New Year’s gift basket will arrive on time?
    We recommend ordering as early as possible during the busy holiday season to ensure your New Year’s gifts arrive for the festivities. We use standard shipping on or before your deliver-by date, but we can’t promise a specific delivery date. However, most New Year gifts will arrive on time if you use our 1- or 2-day delivery options. See here for more shipping guidelines.

    Can I customize my New Year’s basket?
    You can add a complimentary New Year’s greeting or message at checkout to any order. We’ll print your message on the shipping label on the outside box. It’s also good to let your recipient know who sent the delicious gift.

    Do your New Year’s gifts that contain alcoholic beverages ship everywhere?
    Our New Year’s wine gifts ship to several states, and our specialty wines ship to select states. Use the Ship To drop-down tool and select the state to determine eligibility.

    Valentine's Day FAQ

    Do Valentine’s Day wine gift baskets ship nationwide?
    To find out if the state you want to send to is eligible for wine delivery, simply select the Valentine’s Day wine gift basket you want to purchase. Then use the Ship To drop down menu to see if your state is eligible.

    Are there Valentine’s Day gift baskets for any budget?
    Our Valentine’s Day gifts come in a wide range of gourmet goodness for all your loved ones, no matter your budget. Find a simple snack box of meat and cheese charcuterie or a cupcake treat for under $30. Or go more decadent with sweets, charcuterie, and wine baskets under $100.

    Can Valentine’s Day gifts have a special touch added?
    Our Valentine gifts come with beautiful baskets and boxes to make your gift feel extra special. For that personal touch, you can add a complimentary Valentine’s note to your special someone at check out.

    Easter FAQ

    Are all Hickory Farms Easter baskets pre-filled?
    Our beautiful Easter baskets and boxes all come filled with the best of the season–delicious gourmet charcuterie, snacks, and sweets for every taste.

    Are Easter gift baskets customizable?
    Add your own Easter wishes to any gift during checkout. We’ll print your Easter greetings on the shipping label that appears on the outside of the box. It’s also helpful to let your recipients know who sent them the beautiful Easter gift.

    Mother's Day FAQ

    How can I add a special touch to my Mother’s Day gift?
    Moms love to hear from us, that’s why every gift has the option to add a custom note at checkout. We place the message on the shipping label on the outside of the box so Mom will see it right away.

    When should I order a Mother’s Day gift basket, so it arrives in time for Mother’s Day?
    When it comes to ordering Mother’s Day gifts, the earlier the better! And we’ll do everything we can to deliver your gifts on time. We use standard shipping before your deliver-by date. But we can’t promise a specific delivery date. Most Mother’s Day gifts will arrive on time if you use our 1- or 2-day delivery options.

    Can I customize my Mother’s Day gift basket?
    Currently we don’t have a “create your own” gift box option on our website, but we make it easy to shop with beautifully curated Mother’s Day baskets and boxes that have special touches and flavors moms love.

    How does Hickory Farms ensure cupcakes in the Mother’s Day gifts arrive in good condition?
    We guarantee that Mom’s cupcakes and other goodies in her gift will arrive fresh and ready to enjoy, or we’ll make it right. We’ve expertly chosen shipping materials based on the kinds of foods and weather conditions. And, when it comes to cupcakes in warm climates, we always use insulated packaging and ice packs.

    Father's Day FAQ

    Is there a certain date I should buy a Father’s Day gift basket to ensure it arrives before Father’s Day?
    For ordering gifts to arrive in time for Father’s Day, the earlier the better! And we’ll do everything we can to deliver your gifts on time. Our standard shipping cut off for Father’s Day this year is June 13. But we can’t promise a gift will arrive on a specific day. Your Father’s Day gifts will arrive on time if you use our 1- or 2-day delivery options.

    Can I ship a Father’s Day gift baskets nationwide?
    You can send our Father’s Day food gifts anywhere in the U.S. The only gifts with some limitations are ones that include wine. To find out if those gifts will ship to your state, select the gift you want and use the Ship To drop down menu.

    Are Father’s Day baskets customizable?
    Add a dad joke or custom gift message to any order for your special guy during checkout. We’ll print your message on the shipping label that goes on the outside of the box where he’ll be sure to see it. We also suggest letting your dad know a delicious gift is on its way.

    Currently, our website doesn’t offer a “create your own” gift box option, but we make it easy to give beautifully curated baskets and boxes that have special touches and flavors dads love.

    Thanksgiving FAQ

    Will my Thanksgiving gift basket be sure to arrive on time?
    We’ll do everything we can to deliver your Thanksgiving gifts on time. It’s helpful to get your orders in as soon as possible. Orders received before Nov. 17 at 3pm EST are guaranteed to arrive on time when you select standard shipping. Here are more helpful Thanksgiving shipping dates to know:

    1. Standard 11/17 @ 3pm EST
    2. Expedited 11/21 @ 1pm EST
    3. Express 11/22 @ 1pm EST

    Can Thanksgiving baskets have a personalized message?
    Yes! You can add a personal message at checkout to any Thanksgiving gift. We’ll print your message on the shipping label that goes on the outside of the box, so they won’t miss it. But it’s also a good idea to let your recipient know who sent the gourmet gift.

    Can I ship Thanksgiving gifts nationwide?
    You can ship our Thanksgiving gift baskets anywhere in the U.S. If you want to send a Thanksgiving wine basket, select the specific gift and use the Ship To drop down menu to see if your state is eligible.

    Business Gifting

    Can you help me with a large business order?
    Absolutely! We have expert business gifting specialist ready to help you with your order. Head on over to our Business Gifting page to get started today.

    Can I add a company logo to my business gifts?
    Yes! You can add your logo to cards or gift tags. You can also include a greeting with your logo to make the moment extra special.

    What is the deadline to place a business order for the Holidays?
    Gifts that don't require customization have a holiday shipping deadline of December 19th. Gifts that are customized have a shipping deadline of December 6th.

    Does my business order qualify for a discount?
    We offer volume-based discounts. For more information, reach out to one of our Business Gifting Specialist at 1.800.715.1474 for a customize gifting solution that fits your needs.

    Account, Catalog, Email, & Text

    How do I sign into my account when I forgot my username or password?
    Click the "Forgot Password?" link underneath the log-in form, enter your address, and click send. You will receive an email with 24 hours with instructions on how to reset your passwor.d  with a temporary password. If you are unable to access your account by following these steps, create a new account or shop as a guest.

    How do I change the address for my catalog?
    To change the address for our catalogs, please submit a request to customer service at cserv@hickoryfarms.com.

    When will I receive the catalog that I requested?
    If you just signed up for a catalog, you will receive your first catalog on the next round of production. We schedule our catalogs to be sent out seasonally.

    How long will it take to process a mail order?
    Mail-in orders will be processed within 1-2 business days upon their arrival to our office. Depending on your location, mail that's in transit to our customer service department may take up to two weeks to arrive. Please take this into consideration when placing a mail-in order with a specific gift arrival date.

    How do I change my default billing address?
    When logged into your account, simply click "Addresses," and then click "Edit" under the first address listed.

    How do I unsubscribe from your emails, catalogs, or text messages?
    To unsubscribe from our emails, simply click "unsubscribe" in the footer of your most recent Hickory Farms email. To unsubscribe from our text messages, reply "stop" to the most recent text message you received from Hickory Farms. To unsubscribe from our catalogs, please submit a request to customer service at cserv@hickoryfarms.com.

    General

    What are your customer service hours?
    Our customer service hours are 8:30 am - 6:00 pm Eastern, Mon - Fri.

    What do I do if my items are damaged or incorrect?
    If your gift arrived damaged or incorrect, please reach out to us at cserv@hickoryfarms.com or at 1.800.753.8558

    Who sent me a gift?
    We always want the arrival of gifts to delight recipients. At times, they might arrive without a gift message from the sender, which can understandably beg some questions. If you’ve received a gift anonymously, you may contact our customer support team at cserv@hickoryfarms.com with your order number and we will make every attempt to identify the sender.

    Did you discontinue my favorite product, or is it seasonal?
    We carry a handful of our products seasonally, so generally, your favorites will return in October each year. However, we do strive to constantly improve and refresh our product range and try out new ideas, and therefore, our product range does change occasionally.

    How is Hickory Farms improving website accessibility?
    Hickory Farms is committed to improving the accessibility and usability of our website for all of our customers. | We have implemented relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 (WCAG 2.0) after partnering with The National Center for Accessible Media at WGBH (NCAM) to conduct website accessibility audits, provide related consulting, and outline specific recommendations to facilitate website accessibility and conformance with WCAG 2.0 standards. Further implementations may be applied as needed. | If you have specific questions or concerns about the accessibility of any particular web page, please contact us at cserv@hickoryfarms.com. We welcome your feedback and we ask that your email specify the web page you visited, the date of your visit and the specific issue you are experiencing so we can make all reasonable efforts to address your concerns

    What is your Privacy Policy?
    Privacy Policy

    What is your policy on donation request?
    Hickory Farms is proud to celebrate our tenth year supporting No Kid Hungry®! Although we would like to honor all donation requests, Hickory Farms makes it a priority to work with our long-standing charitable partners, therefore we are not accepting solicitations for donation or promotion request at this time.

    What is California Proposition 65?
    In accordance with California Proposition 65, we issue the following warning to our California customers about the use and consumption of our wine products: “WARNING: Drinking Distilled Spirits, Beer, Coolers, Wine and Other Alcoholic Beverages May Increase Cancer Risk, and, During Pregnancy, Can Cause Birth Defects."

    Do Hickory Farms gift baskets need to be refrigerated?
    Some of our items must be refrigerated, while others do not. If you refrigerate our items, it will keep them fresher longer. If you plan on freezing our sausage and cheese, keep that in mind if you plan on serving them for an upcoming event.