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Refunds and Replacements
Refunds and Replacements
100% Satisfaction Guaranteed: We stand by every product we sell and every gift we deliver. If, for any reason, you or your gift recipients are not completely satisfied with a Hickory Farms item, simply call or email for a replacement, refund or credit- whichever you prefer. We promise to handle your request promptly and courteously. We guarantee it.
We make every effort to guarantee total satisfaction. On the very rare occasion that a product is out of stock, be assured that your gift recipient will receive a similar item of equal or greater value.
Final sales tax will be calculated based on current tax rates and regulations of the shipping destination at the time your order is processed.
Due to the complexities of sales tax, at the time you place your order, your sales tax will be estimated based on the most recent tax rates and regulations. Final sales tax value will be calculated when your order is processed and will be reflected in your Final Value Shipment Confirmation.
We have a business presence in the following states and therefore are required by law to collect sales tax on items delivered to these states. Calculate your tax based on the state(s) of delivery. The rates listed below are the state rates. Please add local taxes where applicable. If tax rates change or additional taxes apply, we will adjust your total accordingly as we are required by law to collect the tax in effect at the time of your order.
State Tax State Tax State Tax AL* 4.000% LA+ 5.000% OH+^ 5.500% AZ+ 6.600% ME> 5.000% OK* 4.500% AR~^ 6.000% MD> 6.000% PA+^ 6.000% CA+ 6.250% MA+ 6.250% RI>^ 7.000% CO>^ 2.900% MI+^ 6.000% SC*^ 6.000% CT>^ 6.350% MN>^ 6.875% SD*^ 4.500% DC+^ 5.750% MS*^ 7.000% TN~^ 7.000% FL>^ 6.000% MO~^ 4.225% TX>^ 6.250% GA*^ 4.000% NE+^ 5.500% UT~ 4.700% HI*^ 4.000% NV+^ 4.600% VT+^ 6.000% ID* 6.000% NJ>^ 7.000% VA~ 4.000% IL~^ 6.250% NM+^ 5.125% WA+^ 6.500% IN>^ 7.000% NY>^ 4.000% WV~^ 6.000% IA> 6.000% NC~^ 4.750% WI>^ 5.000% KS*^ 6.500% ND>^ 5.000% WY+ 4.000% KY>^ 6.000%
* Food is taxable in these states, therefore all of our gifts are taxable.
+ Only gifts that include non-food items, such as baskets, cutting boards, tins, etc., are taxable.
> Gifts that include non-food items or candy are taxable.
~ These states have different rates depending upon your gift. For gifts that include non-food items use the rate in the table located to the right. For gifts that are food only use the following rates:
AR: 1.5% IL: 1% MO: 1.225% NC: 2% TN: 5% UT: 1.75% VA: 1.5%
GA & SC: Use local tax rate only
^ Shipping and handling charges are taxable in these states.
Consent to Terms
Rules of Use of the Hickory Farms Website
By using the Hickory Farms Website, including by submission of comments, photographs, e-mails or other content or materials, on or through the Hickory Farms Website, you agree to the following rules:
You must be at least eighteen (18) years of age to post, upload, transmit or submit for posting on the Hickory Farms Website or for use in any media, any content, materials or personally-identifying information, participate in any online contests or place an order through the Hickory Farms Online Shop
You may not post, upload, transmit or submit any material or links to material that is libelous, defamatory, false, obscene, indecent, lewd, pornographic, violent, abusive, threatening, harassing, discriminatory, in violation of the law, harmful to children, in violation of third party privacy rights or that constitutes hate speech.
You may only post, upload, transmit or submit materials for which you have the copyright or other necessary rights and permission to distribute electronically. You may not violate, plagiarize, or infringe on the rights of third parties, including copyright, trademark, trade secret, privacy, personal, publicity, moral or proprietary rights.
You may not post, upload, transmit or submit any software or other material which contains a virus, worm, Trojan horse or other harmful computer code, files, scripts, agents, programs or device. You may not use the Hickory Farms Website to distribute chain letters, mass mailings, "spam" or otherwise duplicative or unsolicited messages in violation of applicable laws, or to gather usernames and/or e-mail addresses for the purpose of sending unsolicited email or other communications to other users of the Hickory Farms Website.
Any non-personal communication or material you transmit to the Hickory Farms Website by electronic mail or otherwise, including any photographs, data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post becomes the property of Hickory Farms and may be used for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Hickory Farms is free to use for any purpose whatsoever (including, but not limited to the developing, manufacturing, advertising and marketing of products) any ideas, artwork, inventions, developments, suggestions or concepts contained in any communication you send to this website. Any such use is without compensation to the party submitting the information. By submitting information, you are also warranting that you own the material/content submitted, that it is not defamatory and that Hickory Farms' use will not violate any third party's rights or otherwise place us in breach of any applicable laws.
IndemnityRead More »
Valid Payment Methods
Valid Payment Methods
Payment for all goods must be by credit or debit card, or with your PayPal account.
We accept payment with:
- American Express
Hickory Farms gift certificates are also redeemable online, but are not redeemable for cash. Only one Gift Certificate per order, please call 800.753.8558 to redeem multiples. Gift certificates are also one-time use only. To see all gift certificate restrictions, click here.Read More »
Information We Collect and How it is Used
We may share your peronally-identifiable information, including your name, address, e-mail address, as well as a record of any transaction you conduct on our website or offline with us with a third-party advertising partner and its service providers in order to deliver to you banner advertisements and other advertising tailored to your interests when you visit certain websites. Our advertising partner will make the data we provide anonymous. To choose not to have this information used by our third-party advertising partner click here.
If you request additional information or make an online purchase from us, you may receive e-mail from us about online specials and other events. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail to us at the above address and telling us that you do not want to receive e-mail from our company. We never sell or trade e-mail addresses with companies outside the Hickory Farms family of brands, which includes Pfaelzer Brothers.
If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. You will be given an opportunity to decline our mail services at checkout. If you do not want to receive mail from us in the future, please let us know by sending an e-mail. Also, you may receive mailings from other reputable companies. You can, however, have your name put on our do-not-share list by sending an e-mail to us at the above address. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with organizations other than the Hickory Farms brands listed above.
Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding orders they have placed online, new products and services, or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us an e-mail at the above address.
Customer Mailing List
We sometimes make our customer list available to carefully screened companies whose products or services we think you might enjoy. However, your e-mail address will NEVER be sold or given to any other companies. If you prefer not to receive other mailings, copy your mailing label exactly and mail to us at:
Mail Preference Service, P.O. Box 75 Maumee, OH 43537
Notice of Changes
Conditions of Use
SecurityRead More »
Hickory Farms is committed to maintaining safety and security for our web site users. Please refer to our security page for additional details.
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Shipping Costs and Restrictions
Shipping Location Standard 2 Day Overnight Fresh Fruit, Wine, HoneyGold® Ham, Hickory Farms Reserve, Hickory Farms Simply, Steaks and Frozen Items Shipping Availability Domestic (48 contiguous states) 3-5 Business Days: $10.00 $25.00 $35.00 Yes, see wine section below for state shipping restrictions. Alaska, Hawaii, Guam,
US Virgin Islands, Puerto
3-5 Business Days: $10.00 $25.00 $35.00 Cannot ship to these locations PO Boxes 3-5 Business Days: $10.00 N/A N/A Cannot ship to PO Box addresses Canada 5-10 Business Days: $45 N/A N/A Cannot ship to Canada APO/FPO Military
2-4 Weeks: Free* N/A N/A Cannot Ship to APO/FPO Military Addresses * Delivery to APO/FPO military addresses is FREE on denoted items. Not all items may ship overseas. To be sure it can ship overseas shop from our APO/FPO collection. Please allow up to 4 weeks for delivery.
Order Cut Off Dates
Guaranteed holiday delivery when you order by these dates/times per ship method. Note: times are EST:
Standard 2 Day Overnight Father's Day
Sunday, June 17th
Mon June 11th
@ 3:00 PM EST
Wed June 15th
@ 3:00 PM EST
Thurs June 14th
@ 3:00 PM EST
*Gifts containing wine are not eligible for discounts or shipping promotions. Please see details below.
APO/FPO Shipping: Delivery to APO/FPO military addresses is FREE on denoted items. Not all items may ship overseas. To be sure it can ship overseas, shop from our APO/FPO collection. Please allow up to 4 weeks for delivery.
Delivery to PO boxes, Canada, Guam, US Virgin Islands & Puerto Rico: Fresh fruit gifts, Hickory Farms Reserve gifts, gifts containing wine, and HoneyGold® Ham, and frozen gifts are not available to ship to these locations.
Delivery to Hawaii & Alaska: 2 Day and Overnight delivery are available to these locations. Additional charges apply. Fresh Fruit & HoneyGold® Ham must ship via 2 Day and Overnight delivery. Gifts containing wine, Hickory Farms Reserve gifts, and frozen gifts are not available to ship to these locations.
Delivery on weekends: We are unable to guarantee delivery of our products on Saturday. We do not deliver on Sunday. Fresh fruit gifts, frozen gifts, Hickory Farms Reserve gifts and gifts containing wine do not ship over the weekend. Therefore delivery of these gifts are Tuesday through Friday only.
Delivery of fresh fruit items: To ensure it arrives in perfect condition, we will ship your ham Monday - Thursday for delivery within the same week. Saturday - Monday delivery is not available for this item. Fruit cannot ship to correctional facilities, PO Boxes, Canada, Guam, US Virgin Islands, Puerto Rico and APO/FPO addresses.
Delivery of HoneyGold® Ham: To ensure it arrives in perfect condition, we will ship your ham Monday - Thursday for delivery within the same week. Saturday - Monday delivery is not available for this item. Ham cannot ship to correctional facilities, PO Boxes, Canada, Guam, US Virgin Islands, Puerto Rico and APO/FPO addresses.
Delivery of items that contain wine: Hickory Farms is a marketing agent for for the following wine gifts: 053012, 053011, 011086 and 011073. These gifts must be purchased by and received by someone 21 years or older. Signature of an adult (21 years or older) is required upon receipt so sending to a place of business is highly advised. We are unable to ship to PO Boxes, outside of the US, or the following states: AK, DE, GU, HI, KY, MA, ME, MS, MT, OK, PR, SD, UT, VI. Orders must be placed by 10:30 am local time for next day delivery.
Items 016207, 016244, 050125, 050236, 050813 and 051252: Wine gifts must be purchased by and received by someone 21 years or older. Signature of an adult (21 years or older) is required upon receipt so sending to a place of business is highly advised. We are unable to ship to PO Boxes, outside of the US, or the following states: AK, AL, AR, DE, FL, GU, HI, IL, KY, MA, MS, MT, NC, NJ, NY, OK, PA, RI, SC, SD, TX, UT, VI, VT.
Delivery of frozen items: To ensure it arrives in perfect condition, we will ship your frozen item Monday - Thursday for delivery within the same week. Saturday - Monday delivery is not available for these items. Frozen cannot ship to correctional facilities. See individual product details.
International orders: We apologize that we cannot ship to any International countries except non-perishable gifts to Puerto Rico. Fruit, frozen food and other perishable items may not ship to International destinations.
If you wish to inquire regarding a specific item, email us the item number and/or description, ship to location and we'll let you know if it can ship.
We are hiring.
Hickory Farms is a leading retailer of food gifts and specialty foods available online, in catalogs, in leading mass merchants, supermarkets and approximately 700 seasonal retail shopping locations. As we celebrate the brand’s 65th Anniversary, we are driven to be the best retailer in the food gifting space and to make the next 65 years even greater than the first.
The company is privately held with more than $100 million in revenue and less than 100 associates, with the majority of associates located in our U.S. and Canadian offices in Chicago, Joliet, Toledo and Toronto. Our sales and retail associates are located in areas central to our customers.
Under new ownership since 2015, we are strengthening our team to reinvent the brand and grow revenue by developing new products and growing our loyal customer base to expand our reach. We have a high energy culture where every member of our nimble, entrepreneurial team makes an impact every day.
Interested in joining our team?
Hickory Farms offers full time, part-time roles and paid internships. We also offer seasonal roles to primarily assist during the Fall/Winter months, to allow us to fully service of our customers in support of enjoying our full array of products during holiday gatherings.
Go ahead and browse through our openings below. Select the type of role you are interested in, and apply.
We appreciate your interest.
Seasonal Associate Opportunities - full and part-time*
Hickory Farms associates enjoy competitive pay and a comprehensive benefits package. Eligible associates are offered health coverage (medical, dental, vision), a 401k retirement savings plan, paid time off, product discounts and many other options to support our associates needs and goals.
*Hickory Farms works with staffing vendor partners to hire hundreds of warehouse and retail positions during our busiest seasons. These associates may be employed/paid through the vendor partner, and not be direct hires of Hickory Farms.Read More »
Managing & Creating an Account
Manage an Account
Your email address serves as a convenient way to receive important information about your order and serves as your account identification.
Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you have access to your account information.
Upon request, we provide site visitors with access to information we maintain about them. This includes unique identifier information (e.g., customer number or password), transaction information (e.g., dates on which customers made purchases, amounts and types of purchases), and contact information (e.g., name, address, phone number). Consumers can access or have this information corrected by sending us an email.
Create an Account
Creating an account is easy. Simply click here, or when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order.
Set up your account and customize your preferences. Improve you shopping experience by taking advantage these great benefits:
News and Exclusive Offers
Sign up to receive email updates on special promotions, new product announcements, gift ideas, recipes and more.
Receive important information regarding your order and the capability to track your order up to the moment it arrives.
Save your billing and shipping information to make it easier to find and buy your favorite products. Enjoy hassle-free checkout.
Hickory Farms Coupons & Promo Codes
Use a Hickory Farms promo code to receive the best deals on your next order. Hickory Farms is the true source for the most accurate and up-to-date promotions on your favorite gift baskets and more.
Only one discount code is permitted per order. If you are using a Hickory Farms promo code from an email or another website, your discount code will be automatically applied when using the link provided. To check that your Hickory Farms discount code has been applied correctly, check the order total on the “Review Order Page.”
Corporate GiftingRead More »
MobileConnect Terms and Conditions
MobileConnect Terms and Conditions
HICKORY FARMS MOBILE ALERTS
Receive special text offers and deals from Hickory Farms Mobile Alerts through your mobile device. Text JOIN to 225522 to receive up to 4 text messages per month with national deals. Message and data rates may apply.
By opting in to this service, you consent to receive mobile text alerts using an automatic telephone dialing system. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.
By signing up, you are confirming you are over the age of 13.
Text STOP to 225522 to stop receiving Hickory Farms Mobile Alerts messages from Hickory Farms (you will receive a confirmation text).
For additional information, text HELP to 225522 or contact 1-800-391-0444.
Supported carriers are:
AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, ACS Wireless, Appalachian Wireless, Bluegrass Cellular, Carolina West Wireless, Cellcom, C-Spire Wireless (formerly Cellsouth), Cellular One of East Central Illinois, Cincinnati Bell Wireless, Cross (dba Sprocket), Duet IP, Element Mobile, EpicTouch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Cellular), Illinois Valley Cellular, Immix (Keystone Wireless / PC Management), Inland Cellular, iWireless, Mobi PCS (Coral Wireless LLC), Mosaic, MTPCS / Cellular One (Cellone Nation), Nex-Tech Wireless, nTelos, Panhandle Telecommunications, Peoples Wireless, Pioneer, Plateau, Revol Wireless, Rina - Custer, Rina - All West, Rina - Cambridge Telecom Coop, Rina - Eagle Valley Comm, Rina - Farmers Mutual Telephone Co, Rina - Nucla Nutria Telephone Co, Rina - Silver Star, Rina - South Central Comm, Rina - Syringa, Rina - UBET, Rina - Manti, South Canaan / CellularOne of NEPA, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless, Leaco, Nemont/Sagebrush. T-Mobile is not liable for delayed or undelivered messages.
Credit Card Safety
Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, and is a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.
Bank or Credit Card Liability
Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards as well. Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.
Your Credit Card Information is Secure
To make sure you are accessing our secure server, before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https." Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at www.hickoryfarms.com. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 800.753.8558.