Substitution Policy

We make every effort to guarantee total satisfaction. On the very rare occasion that a product is out of stock, be assured that your gift recipient will receive a similar item of equal or greater value.

Refunds and Replacements

100% Satisfaction Guaranteed: We stand by every product we sell and every gift we deliver. If, for any reason, you or your gift recipients are not completely satisfied with a Hickory Farms item, simply call or email for a replacement, exchange, refund or credit- whichever you prefer. We promise to handle your request promptly and courteously. We guarantee it.

If you have any questions, you may contact us to assist you.