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  • Refunds and Replacements

    Refunds and Replacements

    100% Satisfaction Guaranteed: We stand by every product we sell and every gift we deliver. If, for any reason, you or your gift recipients are not completely satisfied with a Hickory Farms item, simply call or email for a replacement, exchange, refund or credit- whichever you prefer. We promise to handle your request promptly and courteously. We guarantee it.

    If you have any questions, you may contact us to assist you.

    Substitution Policy

    We make every effort to guarantee total satisfaction. On the very rare occasion that a product is out of stock, be assured that your gift recipient will receive a similar item of equal or greater value.

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  • Holiday Shipping Deadlines

    Order Cut Off Dates

    Guaranteed holiday delivery when you order by these dates/times per ship method. Note: times are EST:

      Standard 2 Day Overnight
    Labor Day
    Monday, Sept 4th
    Mon Aug 28th
    @ 3:00 PM EST
    Wed Aug 30th
    @ 3:00 PM EST
    Thurs Aug 31st
    @ 3:00 PM EST
    Thanksgiving
    Thursday, Nov 23rd
    Thurs Nov 16th
    @ 3:00 PM EST
    Mon Nov 20th
    @ 3:00 PM EST
    Tues Nov 21st
    @ 3:00 PM EST
    Christmas
    Monday, Dec 25th
    Mon Dec 18th
    @ 3:00 PM EST
    Wed Dec 20th
    @ 3:00 PM EST
    Thurs Dec 21st
    @ 3:00 PM EST

     

    *Shipping Promotions

    Shipping Promotions only apply to addresses within the contiguous U.S. All Shipping Promotion eligibilities are determined based upon the product value being shipped to EACH address. Shipping Promotions cannot be combined with any other offer or discount or any previous orders. Gifts containing wine are NOT eligible for shipping promotions. Other exclusions may apply.

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  • Shipping Costs and Restrictions

    Shipping Costs

    Location
    Charges Per Shipping Address
    Standard       3-5 Business Days 2 Day Overnight Other

    Fresh Fruit, Wine, Honey Gold® Ham, Hickory Farms Reserve, Hickory Farms Simply, Pfaelzer Brothers and Bakery Items Shipping Availability

    Domestic (48
    contiguous states)

     

    $10.00 $25.00 $35.00 N/A Yes, See wine section below for state shipping restrictions.
    Alaska, Hawaii, Guam,
    US Virgin Islands, Puerto
    Rico
    $10.00 $25.00 $35.00 N/A

    Cannot Ship to these Locations

     

    PO Boxes $10.00 N/A N/A N/A Cannot Ship to PO Box Addresses
    Canada   N/A N/A N/A Cannot Ship to Canada
    APO/FPO Military
    Addresses*
      N/A N/A N/A Cannot Ship to APO/FPO Military Addresses
    * Delivery to APO/FPO military addresses is FREE on denoted items. Not all items may ship overseas. To be sure it can ship overseas shop from our APO/FPO collection. Please allow up to 4 weeks for delivery.

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    Shipping Restrictions

    *Gifts containing wine are not eligible for discounts or shipping promotions.  Please see details below.

    APO/FPO Shipping:
    Delivery to APO/FPO military addresses is FREE on denoted items. Not all items may ship overseas. To be sure it can ship overseas, shop from our APO/FPO collection. Please allow up to 4 weeks for delivery.

    DELIVERY TO PO BOXES, CANADA, GUAM, US VIRGIN ISLANDS & PUERTO RICO:
    Fresh Fruit Gifts, Hickory Farms Reserve Gifts, Gifts containing Wine, and HoneyGold® Ham are not available to ship to these locations.

    DELIVERY TO HAWAII & ALASKA:
    2 Day and Overnight delivery are available to these locations. Additional charges apply. Fresh Fruit & HoneyGold® Ham must ship via 2 Day and Overnight delivery.  Gifts containing wine and Hickory Farms Reserve Gifts are not available to ship to these locations.

    DELIVERY ON WEEKENDS:

    We are unable to guarantee delivery of our products on Saturday. We do not deliver on Sunday.  Fresh Fruit Gifts, Frozen Gifts, Hickory Farms Reserve Gifts and Gifts containing Wine do not ship over the weekend.  Therefore delivery of these gifts are Tuesday through Friday only. 

    DELIVERY OF FRESH FRUIT ITEMS:

    To ensure it arrives in perfect condition, we will ship your ham Monday - Thursday for delivery within the same week. Saturday - Monday delivery is not available for this item. Ham cannot ship to correctional facilities, PO Boxes, Canada, Guam, US Virgin Islands, Puerto Rico and APO/FPO addresses.

    DELIVERY OF HONEYGOLD® HAM:

    To ensure it arrives in perfect condition, we will ship your ham Monday - Thursday for delivery within the same week. Saturday - Monday delivery is not available for this item. Ham cannot ship to correctional facilities, PO Boxes, Canada, Guam, US Virgin Islands, Puerto Rico and APO/FPO addresses.

    DELIVERY OF ITEMS THAT CONTAIN WINE:
    Hickory Farms is a marketing agent for for the following wine gifts: #53001, #53002, #53011, #53018, and #53019.
    These gifts must be purchased by and received by someone 21 years or older. Signature of an adult (21 years or older) is required upon receipt so sending to a place of business is highly advised.  We are unable to ship to PO Boxes, outside of the US, or the following states: AL, AR, CT, DE, FL, GA, KS, LA, MD, MA, MI, MN, NH, NJ, NY, NC, OH, PA, RI, SC,TN, TX, VT, VA, Wash DC, WV, WI. Orders must be placed by 10:30am local time for next day delivery.

    ITEMS: #16200, #16207, #16244, #16240, and #16242

    Wine gifts must be purchased by and received by someone 21 years or older. Signature of an adult (21 years or older) is required upon receipt so sending to a place of business is highly advised. We are unable to ship to PO Boxes, outside of the US, or the following states: AL, AR, DE, FL, IL, KY, MA, MS, MT, NJ, NY, NC, OK, PA, RI, SC, SD, TX, UT, VT.

    DELIVERY OF FROZEN ITEMS:
    To ensure it arrives in perfect condition, we will ship your frozen item Monday - Thursday for delivery within the same week. Saturday - Monday delivery is not available for these items. Frozen cannot ship to correctional facilities.  See individual product details.

    INTERNATIONAL ORDERS:
    We apologize that we cannot ship to any International countries except Puerto Rico. Fruit, frozen food and other perishable items may not ship to International destinations.

    If you wish to inquire regarding a specific item, e-mail us the item number and/or description, ship to location and we'll let you know if it can ship.

     

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  • Order Tracking

    Order Tracking

    You must have an account at the time of your order to obtain tracking information.  Accounts can be created during checkout and also by visiting the Register page.  Log in to track your order.

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4 Results