Customer Service > Guarantees

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Guarantees

FARMER'S HANDSHAKE GUARANTEEBack to Top

We want you and your recipients to be completely satisfied with our products and service. If for any reason, you are not satisfied, we will make it right. Period.

 


100% SATISFACTIONBack to Top
If you’re not completely satisfied, simply return the item and tell us what you would like: a replacement, an exchange, a refund or a credit. We will handle your request promptly and courteously.

SHIPPING CHARGESBack to Top

We won’t charge you any hidden fees. The price you see is the price you will pay.


ON TIME DELIVERYBack to Top
We will ship your package using the best method available to ensure it arrives in a timely manner. We will upgrade at our own expense if necessary to meet your expectations, based on our Standard Delivery Guidelines and published Holiday Cut Offs.

WHY YOU CAN TRUST HICKORYFARMS.COMBack to Top

As a Bizrate Customer Certified online store, Hickory Farms allows BizRate.com to continuously and independently survey every customer who makes a purchase on the Hickory Farms Website to ensure we are meeting our customers' needs. Click Here to see what our customers are saying about the Hickory Farms Website.


As a BBBOnLine Participant, Hickory Farms is a member of the Better Business Bureau, and meets all Better Business Bureau membership standards including resolving customer disputes through Better Business Bureau dispute resolution processes, which have a proven consumer-friendly track record.

Better Business Bureau


Hickory Farms is a VeriSign Secure Site which means that you may submit sensitive data (e.g., credit card numbers) with the assurance that Hickory Farms has taken the necessary steps to protect all customer information.


VeriSign Secured


SUBSTITUTION POLICYBack to Top
We make every effort to guarantee total satisfaction. On the very rare occasion that a product is out of stock, be assured that your gift recipient will receive a similar item of equal or greater value.