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39 Results
  • Customer Service Landing Page

    Customer Service

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  • Updating Your Information

    Updating Your Information

    Upon request, we provide site visitors with access to information we maintain about them. This includes unique identifier information (e.g., customer number or password), transaction information (e.g., dates on which customers made purchases, amounts and types of purchases), and contact information (e.g., name, address, phone number). Consumers can access or have this information corrected by sending us an e-mail.

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  • Refunds and Replacements

    Refunds and Replacements

    100% Satisfaction Guaranteed:  We stand by every product we sell and every gift we deliver.  If, for any reason, you or your gift recipients are not completely satisfied with a Hickory Farms item, simply call or email for a replacement, exchange, refund or credit- whichever you prefer.  We promise to handle your request promptly and courteously.  We guarantee it.

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  • Product Selection

    Selecting a Product
    Click the Add to Cart button.  You may select shipping addresses and recipients after placing items and quantities in the cart.  You can enter the recipient's shipping information later during checkout. 

    If shipping to multiple recipients, you must select the "Shipping to Multiple Recipients" button in the cart before selecting your ship-tos.

    Reviewing Your Order
    Upon adding an item to your basket, you'll be redirected to the "View Basket" page. Here you can select your shipping method for each recipient's "Ship-To" address and view your order summary.

    From here, you can continue shopping by clicking the "Continue Shopping" button on the top or bottom of the page, or, if you are ready to make your purchase, you can click "Checkout" to begin the checkout process.

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  • Order Processing

    Order Processing

    Please allow 24 hours for order processing. All orders are processed during normal business hours. No orders will be processed over the weekend.

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  • Sales Tax

    Sales Tax

    Final sales tax will be calculated based on current tax rates and regulations of the shipping destination at the time your order is processed.

    Due to the complexities of sales tax, at the time you place your order, your sales tax will be estimated based on the most recent tax rates and regulations.  Final sales tax value will be calculated when your order is processed and will be reflected in your Final Value Shipment Confirmation.

    We have a business presence in the following states and therefore are required by law to collect sales tax on items delivered to these states. Calculate your tax based on the state(s) of delivery. The rates listed below are the state rates. Please add local taxes where applicable. If tax rates change or additional taxes apply, we will adjust your total accordingly as we are required by law to collect the tax in effect at the time of your order.

    Sales Tax

    State Tax State Tax State Tax
    AL* 4.000% LA+ 5.000% OH+^ 5.500%
    AZ+ 6.600% ME> 5.000% OK* 4.500%
    AR~^ 6.000% MD> 6.000% PA+^ 6.000%
    CA+ 6.250% MA+ 6.250% RI>^ 7.000%
    CO>^ 2.900% MI+^ 6.000% SC*^ 6.000%
    CT>^ 6.350% MN>^ 6.875% SD*^ 4.500%
    DC+^ 5.750% MS*^ 7.000% TN~^ 7.000%
    FL>^ 6.000% MO~^ 4.225% TX>^ 6.250%
    GA*^ 4.000% NE+^ 5.500% UT~ 4.700%
    HI*^ 4.000% NV+^ 4.600% VT+^ 6.000%
    ID* 6.000% NJ>^ 7.000% VA~ 4.000%
    IL~^ 6.250% NM+^ 5.125% WA+^ 6.500%
    IN>^ 7.000% NY>^ 4.000% WV~^ 6.000%
    IA> 6.000% NC~^ 4.750% WI>^ 5.000%
    KS*^ 6.500% ND>^ 5.000% WY+ 4.000%
    KY>^ 6.000%        
     

    * Food is taxable in these states, therefore all of our gifts are taxable.

    + Only gifts that include non-food items, such as baskets, cutting boards, tins, etc., are taxable.

    > Gifts that include non-food items or candy are taxable.

    ~ These states have different rates depending upon your gift.  For gifts that include non-food items use the rate in the table located to the right.  For gifts that are food only use the following rates:
    AR: 1.5%  IL: 1%  MO: 1.225%  NC: 2%  TN: 5%  UT: 1.75%  VA: 1.5%  
    GA & SC: Use local tax rate only

    ^ Shipping and handling charges are taxable in these states.

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  • Order Status

    Order Status

    It is great to see you again! We've made it easy to verify if your order has been shipped and to track it. To accomplish this, you need to have created an account during checkout.

    Login to My Account.

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  • 100% Satisfaction

    100% Satisfaction

    We stand by every product we sell and every gift we deliver. If, for any reason, you or your recipients are not completely satisfied with an item, simply call us for a replacement, exchange, refund or credit - whichever you prefer. We promise to handle your request both promptly and courteously. We absolutely guarantee it.

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  • Security

    Hickory Farms is a VeriSign Secure Site which means that you may submit sensitive data (e.g., credit card numbers) with the assurance that Hickory Farms has taken the necessary steps to protect all customer information.

     VeriSign Logo

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  • Substitution Policy

    Substitution Policy

    We make every effort to guarantee total satisfaction. On the very rare occasion that a product is out of stock, be assured that your gift recipient will receive a similar item of equal or greater value.

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  • Use of Cookies

    Use of Cookies

    A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), which is used to track the pages of the sites you've visited. We use cookies, but do not store personally identifiable information in your cookie.

    We use cookies in order to improve your shopping experience. When you visit www.hickoryfarms.com, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with or ordered from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests and promotions.

    We also use cookies to track and maintain the identity of the website you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other websites.

    You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a registered user to allow you access to your account information.

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  • Terms of Use information

    Terms of Use

    Consent to Terms
    These Terms of Use will govern your use of our Hickory Farms, Inc. Website or any features of this site, including, but not limited to, online ordering, placing testimonials or requesting catalogs (collectively, "Hickory Farms Website"). By using the Hickory Farms Website, you agree to be bound by these Terms of Use and the Privacy Policy. We reserve the right, at our discretion, to modify, add or delete portions of these terms at any time by posting updated Terms of Use and/or an updated Privacy Policy on the Hickory Farms Website. Please check these Terms of Use and the Privacy Policy frequently for updates. Any modifications, additions or deletions to these Terms of Use or the Privacy Policy shall be effective upon posting. Your continued use of the Hickory Farms Website following the posting of updated Terms of Use or an updated Privacy Policy will mean that you agree to those changes.

    Copyrights
    The contents of the Hickory Farms Website are protected by U.S. and international copyright laws. You may not reproduce, distribute, republish, upload, transmit, display, prepare derivative works, publicly perform, sell, transfer, assign, license or use for commercial purposes any copyrighted material on the Hickory Farms Website without the prior written consent of Hickory Farms. All rights not expressly granted in these Terms of Use are reserved to Hickory Farms.

    Rules of Use of the Hickory Farms Website
    By using the Hickory Farms Website, including by submission of comments, photographs, e-mails or other content or materials, on or through the Hickory Farms Website, you agree to the following rules:

    You must be at least eighteen (18) years of age to post, upload, transmit or submit for posting on the Hickory Farms Website or for use in any media, any content, materials or personally-identifying information, participate in any online contests or place an order through the Hickory Farms Online Shop

    You may not post, upload, transmit or submit any material or links to material that is libelous, defamatory, false, obscene, indecent, lewd, pornographic, violent, abusive, threatening, harassing, discriminatory, in violation of the law, harmful to children, in violation of third party privacy rights or that constitutes hate speech.

    You may only post, upload, transmit or submit materials for which you have the copyright or other necessary rights and permission to distribute electronically. You may not violate, plagiarize, or infringe on the rights of third parties, including copyright, trademark, trade secret, privacy, personal, publicity, moral or proprietary rights.

    You may not post, upload, transmit or submit any software or other material which contains a virus, worm, Trojan horse or other harmful computer code, files, scripts, agents, programs or device. You may not use the Hickory Farms Website to distribute chain letters, mass mailings, "spam" or otherwise duplicative or unsolicited messages in violation of applicable laws, or to gather usernames and/or e-mail addresses for the purpose of sending unsolicited email or other communications to other users of the Hickory Farms Website.

    By posting, uploading, transmitting or submitting any content or material on or through the Hickory Farms Website, you hereby grant Hickory Farms a non-exclusive, perpetual, royalty-free, worldwide license to use, copy, sublicense, modify, transmit, publicly perform or display that content or material, and your name and location (city, state and/or country) if you provide that information to us, in connection with that content material, in all media, whether or not now known, and pursuant to any other license terms that may otherwise be set forth in these Terms of Use.

    Any non-personal communication or material you transmit to the Hickory Farms Website by electronic mail or otherwise, including any photographs, data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post becomes the property of Hickory Farms and may be used for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Hickory Farms is free to use for any purpose whatsoever (including, but not limited to the developing, manufacturing, advertising and marketing of products) any ideas, artwork, inventions, developments, suggestions or concepts contained in any communication you send to this website. Any such use is without compensation to the party submitting the information. By submitting information, you are also warranting that you own the material/content submitted, that it is not defamatory and that Hickory Farms' use will not violate any third party's rights or otherwise place us in breach of any applicable laws.

    By using the Hickory Farms Website, you agree to abide by these rules. You acknowledge that Hickory Farms has the right to review, screen, delete, edit or move content or material that it deems, in its sole discretion, to be in violation of the Hickory Farms Website or these Terms of Use, or for any other reason, in its sole discretion. You further acknowledge that Hickory Farms has the right to limit or terminate your or any other person's access to or registration in the Hickory Farms Website for any reason, including violation of these Terms of Use.

    Indemnity
    You agree to indemnify and hold Hickory Farms and its subsidiaries, affiliates, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of any comments, photographs, material or other content you submit, post, transmit or otherwise make available through the Hickory Farms Website, your use of the Hickory Farms Website, your violation of these Terms of Use, or your violation of any rights of another.

     

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  • Holiday Shipping Deadlines

    Order Cut Off Dates

    Guaranteed holiday delivery when you order by these dates/times per ship method. Note: times are EST:

      Standard 2 Day Overnight
    Father's Day
    Sunday, June 18th
    Mon June 12th
    @ 3:00 PM EST
    Wed June 14th
    @ 3:00 PM EST
    Thurs June 15th
    @ 3:00 PM EST
    July 4th
    Tuesday, July 4th
    Mon June 26th
    @ 3:00 PM EST
    Wed June 28th
    @ 3:00 PM EST
    Thurs June 29th
    @ 3:00 PM EST
    Labor Day
    Monday, Sept 4th
    Mon Aug 28th
    @ 3:00 PM EST
    Wed Aug 30th
    @ 3:00 PM EST
    Thurs Aug 31st
    @ 3:00 PM EST

     

    *Shipping Promotions

    Shipping Promotions only apply to addresses within the contiguous U.S. All Shipping Promotion eligibilities are determined based upon the product value being shipped to EACH address. Shipping Promotions cannot be combined with any other offer or discount or any previous orders. Gifts containing wine are NOT eligible for shipping promotions. Other exclusions may apply.

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  • Tracking Your Order

    Tracking Your Order

    It is great to see you again. We've made it easy to verify that your order has shipped and to track it through UPS. To accomplish this, you need to have created an account during checkout.

    Login to Order Status.

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  • Credit Card Safety

    Credit Card Safety

    Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, and is a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

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  • Bank or Credit Card Liability

    Bank or Credit Card Liability

    Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards as well. Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.

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39 Results