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  • Customer Service Landing Page

    Customer Service

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  • Refunds and Replacements

    Refunds and Replacements

    100% Satisfaction Guaranteed: We stand by every product we sell and every gift we deliver. If, for any reason, you or your gift recipients are not completely satisfied with a Hickory Farms item, simply call or email for a replacement, exchange, refund or credit- whichever you prefer. We promise to handle your request promptly and courteously. We guarantee it.

    If you have any questions, you may contact us to assist you.

    Substitution Policy

    We make every effort to guarantee total satisfaction. On the very rare occasion that a product is out of stock, be assured that your gift recipient will receive a similar item of equal or greater value.

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  • Sales Tax

    Sales Tax

    Final sales tax will be calculated based on current tax rates and regulations of the shipping destination at the time your order is processed.

    Due to the complexities of sales tax, at the time you place your order, your sales tax will be estimated based on the most recent tax rates and regulations.  Final sales tax value will be calculated when your order is processed and will be reflected in your Final Value Shipment Confirmation.

    We have a business presence in the following states and therefore are required by law to collect sales tax on items delivered to these states. Calculate your tax based on the state(s) of delivery. The rates listed below are the state rates. Please add local taxes where applicable. If tax rates change or additional taxes apply, we will adjust your total accordingly as we are required by law to collect the tax in effect at the time of your order.

    Sales Tax

    State Tax State Tax State Tax
    AL* 4.000% LA+ 5.000% OH+^ 5.500%
    AZ+ 6.600% ME> 5.000% OK* 4.500%
    AR~^ 6.000% MD> 6.000% PA+^ 6.000%
    CA+ 6.250% MA+ 6.250% RI>^ 7.000%
    CO>^ 2.900% MI+^ 6.000% SC*^ 6.000%
    CT>^ 6.350% MN>^ 6.875% SD*^ 4.500%
    DC+^ 5.750% MS*^ 7.000% TN~^ 7.000%
    FL>^ 6.000% MO~^ 4.225% TX>^ 6.250%
    GA*^ 4.000% NE+^ 5.500% UT~ 4.700%
    HI*^ 4.000% NV+^ 4.600% VT+^ 6.000%
    ID* 6.000% NJ>^ 7.000% VA~ 4.000%
    IL~^ 6.250% NM+^ 5.125% WA+^ 6.500%
    IN>^ 7.000% NY>^ 4.000% WV~^ 6.000%
    IA> 6.000% NC~^ 4.750% WI>^ 5.000%
    KS*^ 6.500% ND>^ 5.000% WY+ 4.000%
    KY>^ 6.000%        
     

    * Food is taxable in these states, therefore all of our gifts are taxable.

    + Only gifts that include non-food items, such as baskets, cutting boards, tins, etc., are taxable.

    > Gifts that include non-food items or candy are taxable.

    ~ These states have different rates depending upon your gift.  For gifts that include non-food items use the rate in the table located to the right.  For gifts that are food only use the following rates:
    AR: 1.5%  IL: 1%  MO: 1.225%  NC: 2%  TN: 5%  UT: 1.75%  VA: 1.5%  
    GA & SC: Use local tax rate only

    ^ Shipping and handling charges are taxable in these states.

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  • Use of Cookies

    Use of Cookies

    A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), which is used to track the pages of the sites you've visited. We use cookies, but do not store personally identifiable information in your cookie.

    We use cookies in order to improve your shopping experience. When you visit www.hickoryfarms.com, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with or ordered from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests and promotions.

    We also use cookies to track and maintain the identity of the website you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other websites.

    You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a registered user to allow you access to your account information.

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  • Terms of Use Information

    Terms of Use

    Consent to Terms
    These Terms of Use will govern your use of our Hickory Farms, Inc. Website or any features of this site, including, but not limited to, online ordering, placing testimonials or requesting catalogs (collectively, "Hickory Farms Website"). By using the Hickory Farms Website, you agree to be bound by these Terms of Use and the Privacy Policy. We reserve the right, at our discretion, to modify, add or delete portions of these terms at any time by posting updated Terms of Use and/or an updated Privacy Policy on the Hickory Farms Website. Please check these Terms of Use and the Privacy Policy frequently for updates. Any modifications, additions or deletions to these Terms of Use or the Privacy Policy shall be effective upon posting. Your continued use of the Hickory Farms Website following the posting of updated Terms of Use or an updated Privacy Policy will mean that you agree to those changes.

    Copyrights
    The contents of the Hickory Farms Website are protected by U.S. and international copyright laws. You may not reproduce, distribute, republish, upload, transmit, display, prepare derivative works, publicly perform, sell, transfer, assign, license or use for commercial purposes any copyrighted material on the Hickory Farms Website without the prior written consent of Hickory Farms. All rights not expressly granted in these Terms of Use are reserved to Hickory Farms.

    Rules of Use of the Hickory Farms Website
    By using the Hickory Farms Website, including by submission of comments, photographs, e-mails or other content or materials, on or through the Hickory Farms Website, you agree to the following rules:

    You must be at least eighteen (18) years of age to post, upload, transmit or submit for posting on the Hickory Farms Website or for use in any media, any content, materials or personally-identifying information, participate in any online contests or place an order through the Hickory Farms Online Shop

    You may not post, upload, transmit or submit any material or links to material that is libelous, defamatory, false, obscene, indecent, lewd, pornographic, violent, abusive, threatening, harassing, discriminatory, in violation of the law, harmful to children, in violation of third party privacy rights or that constitutes hate speech.

    You may only post, upload, transmit or submit materials for which you have the copyright or other necessary rights and permission to distribute electronically. You may not violate, plagiarize, or infringe on the rights of third parties, including copyright, trademark, trade secret, privacy, personal, publicity, moral or proprietary rights.

    You may not post, upload, transmit or submit any software or other material which contains a virus, worm, Trojan horse or other harmful computer code, files, scripts, agents, programs or device. You may not use the Hickory Farms Website to distribute chain letters, mass mailings, "spam" or otherwise duplicative or unsolicited messages in violation of applicable laws, or to gather usernames and/or e-mail addresses for the purpose of sending unsolicited email or other communications to other users of the Hickory Farms Website.

    By posting, uploading, transmitting or submitting any content or material on or through the Hickory Farms Website, you hereby grant Hickory Farms a non-exclusive, perpetual, royalty-free, worldwide license to use, copy, sub-license, modify, transmit, publicly perform or display that content or material, and your name and location (city, state and/or country) if you provide that information to us, in connection with that content material, in all media, whether or not now known, and pursuant to any other license terms that may otherwise be set forth in these Terms of Use.

    Any non-personal communication or material you transmit to the Hickory Farms Website by electronic mail or otherwise, including any photographs, data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post becomes the property of Hickory Farms and may be used for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Hickory Farms is free to use for any purpose whatsoever (including, but not limited to the developing, manufacturing, advertising and marketing of products) any ideas, artwork, inventions, developments, suggestions or concepts contained in any communication you send to this website. Any such use is without compensation to the party submitting the information. By submitting information, you are also warranting that you own the material/content submitted, that it is not defamatory and that Hickory Farms' use will not violate any third party's rights or otherwise place us in breach of any applicable laws.

    By using the Hickory Farms Website, you agree to abide by these rules. You acknowledge that Hickory Farms has the right to review, screen, delete, edit or move content or material that it deems, in its sole discretion, to be in violation of the Hickory Farms Website or these Terms of Use, or for any other reason, in its sole discretion. You further acknowledge that Hickory Farms has the right to limit or terminate your or any other person's access to or registration in the Hickory Farms Website for any reason, including violation of these Terms of Use.

    Indemnity
    You agree to indemnify and hold Hickory Farms and its subsidiaries, affiliates, officers, agents, employees, partners and licencors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of any comments, photographs, material or other content you submit, post, transmit or otherwise make available through the Hickory Farms Website, your use of the Hickory Farms Website, your violation of these Terms of Use, or your violation of any rights of another.

    Read More »
  • Holiday Shipping Deadlines

    Order Cut Off Dates

    Guaranteed holiday delivery when you order by these dates/times per ship method. Note: times are EST:

      Standard 2 Day Overnight
    Labor Day
    Monday, Sept 4th
    Mon Aug 28th
    @ 3:00 PM EST
    Wed Aug 30th
    @ 3:00 PM EST
    Thurs Aug 31st
    @ 3:00 PM EST
    Thanksgiving
    Thursday, Nov 23rd
    Thurs Nov 16th
    @ 3:00 PM EST
    Mon Nov 20th
    @ 3:00 PM EST
    Tues Nov 21st
    @ 3:00 PM EST
    Christmas
    Monday, Dec 25th
    Mon Dec 18th
    @ 3:00 PM EST
    Wed Dec 20th
    @ 3:00 PM EST
    Thurs Dec 21st
    @ 3:00 PM EST

     

    *Shipping Promotions

    Shipping Promotions only apply to addresses within the contiguous U.S. All Shipping Promotion eligibilities are determined based upon the product value being shipped to EACH address. Shipping Promotions cannot be combined with any other offer or discount or any previous orders. Gifts containing wine are NOT eligible for shipping promotions. Other exclusions may apply.

    Read More »
  • Valid Payment Methods

    Valid Payment Methods

    Payment for all goods must be by credit or debit card, or with your PayPal account.

    We accept payment with:

    • VISA
    • MASTERCARD
    • AMERICAN EXPRESS
    • DISCOVER
    • PAYPAL *Will be available at later date

    Hickory Farms gift certificates are also redeemable online, but are not redeemable for cash. Only one Gift Certificate per order, please call 800.753.8558 to redeem multiples. Gift certificates are also one-time use only. To see all gift certificate restrictions, click here.

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  • Privacy Policy

    Information We Collect and How it is Used

    We may share your peronally-identifiable information, including your name, address, e-mail address, as well as a record of any transaction you conduct on our website or offline with us with a third-party advertising partner and its service providers in order to deliver to you banner advertisements and other advertising tailored to your interests when you visit certain websites. Our advertising partner will make the data we provide anonymous. To choose not to have this information used by our third-party advertising partner click here.

    If you request additional information or make an online purchase from us, you may receive e-mail from us about online specials and other events. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail to us at the above address and telling us that you do not want to receive e-mail from our company. We never sell or trade e-mail addresses with companies outside the Hickory Farms family of brands, which includes Pfaelzer Brothers.

    If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. You will be given an opportunity to decline our mail services at checkout. If you do not want to receive mail from us in the future, please let us know by sending an e-mail. Also, you may receive mailings from other reputable companies. You can, however, have your name put on our do-not-share list by sending an e-mail to us at the above address. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with organizations other than the Hickory Farms brands listed above.

    Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding orders they have placed online, new products and services, or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us an e-mail at the above address.

    Customer Mailing List
    We sometimes make our customer list available to carefully screened companies whose products or services we think you might enjoy. However, your e-mail address will NEVER be sold or given to any other companies. If you prefer not to receive other mailings, copy your mailing label exactly and mail to us at:
    Mail Preference Service, P.O. Box 75 Maumee, OH 43537

    Notice of Changes
    Hickory Farms' Privacy Policy is subject to change without notice. At any time, you may visit our website to view the current policy.

    Conditions of Use
    Any dispute over privacy is subject to this Privacy Policy and our Terms of Use.

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  • Shipping Costs and Restrictions

    Shipping Costs

    Location
    Charges Per Shipping Address
    Standard       3-5 Business Days 2 Day Overnight Other

    Fresh Fruit, Wine, Honey Gold® Ham, Hickory Farms Reserve, Hickory Farms Simply, Pfaelzer Brothers and Bakery Items Shipping Availability

    Domestic (48
    contiguous states)

     

    $10.00 $25.00 $35.00 N/A Yes, See wine section below for state shipping restrictions.
    Alaska, Hawaii, Guam,
    US Virgin Islands, Puerto
    Rico
    $10.00 $25.00 $35.00 N/A

    Cannot Ship to these Locations

     

    PO Boxes $10.00 N/A N/A N/A Cannot Ship to PO Box Addresses
    Canada   N/A N/A N/A Cannot Ship to Canada
    APO/FPO Military
    Addresses*
      N/A N/A N/A Cannot Ship to APO/FPO Military Addresses
    * Delivery to APO/FPO military addresses is FREE on denoted items. Not all items may ship overseas. To be sure it can ship overseas shop from our APO/FPO collection. Please allow up to 4 weeks for delivery.

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    Shipping Restrictions

    *Gifts containing wine are not eligible for discounts or shipping promotions.  Please see details below.

    APO/FPO Shipping:
    Delivery to APO/FPO military addresses is FREE on denoted items. Not all items may ship overseas. To be sure it can ship overseas, shop from our APO/FPO collection. Please allow up to 4 weeks for delivery.

    DELIVERY TO PO BOXES, CANADA, GUAM, US VIRGIN ISLANDS & PUERTO RICO:
    Fresh Fruit Gifts, Hickory Farms Reserve Gifts, Gifts containing Wine, and HoneyGold® Ham are not available to ship to these locations.

    DELIVERY TO HAWAII & ALASKA:
    2 Day and Overnight delivery are available to these locations. Additional charges apply. Fresh Fruit & HoneyGold® Ham must ship via 2 Day and Overnight delivery.  Gifts containing wine and Hickory Farms Reserve Gifts are not available to ship to these locations.

    DELIVERY ON WEEKENDS:

    We are unable to guarantee delivery of our products on Saturday. We do not deliver on Sunday.  Fresh Fruit Gifts, Frozen Gifts, Hickory Farms Reserve Gifts and Gifts containing Wine do not ship over the weekend.  Therefore delivery of these gifts are Tuesday through Friday only. 

    DELIVERY OF FRESH FRUIT ITEMS:

    To ensure it arrives in perfect condition, we will ship your ham Monday - Thursday for delivery within the same week. Saturday - Monday delivery is not available for this item. Ham cannot ship to correctional facilities, PO Boxes, Canada, Guam, US Virgin Islands, Puerto Rico and APO/FPO addresses.

    DELIVERY OF HONEYGOLD® HAM:

    To ensure it arrives in perfect condition, we will ship your ham Monday - Thursday for delivery within the same week. Saturday - Monday delivery is not available for this item. Ham cannot ship to correctional facilities, PO Boxes, Canada, Guam, US Virgin Islands, Puerto Rico and APO/FPO addresses.

    DELIVERY OF ITEMS THAT CONTAIN WINE:
    Hickory Farms is a marketing agent for for the following wine gifts: #53001, #53002, #53011, #53018, and #53019.
    These gifts must be purchased by and received by someone 21 years or older. Signature of an adult (21 years or older) is required upon receipt so sending to a place of business is highly advised.  We are unable to ship to PO Boxes, outside of the US, or the following states: AL, AR, CT, DE, FL, GA, KS, LA, MD, MA, MI, MN, NH, NJ, NY, NC, OH, PA, RI, SC,TN, TX, VT, VA, Wash DC, WV, WI. Orders must be placed by 10:30am local time for next day delivery.

    ITEMS: #16200, #16207, #16244, #16240, and #16242

    Wine gifts must be purchased by and received by someone 21 years or older. Signature of an adult (21 years or older) is required upon receipt so sending to a place of business is highly advised. We are unable to ship to PO Boxes, outside of the US, or the following states: AL, AR, DE, FL, IL, KY, MA, MS, MT, NJ, NY, NC, OK, PA, RI, SC, SD, TX, UT, VT.

    DELIVERY OF FROZEN ITEMS:
    To ensure it arrives in perfect condition, we will ship your frozen item Monday - Thursday for delivery within the same week. Saturday - Monday delivery is not available for these items. Frozen cannot ship to correctional facilities.  See individual product details.

    INTERNATIONAL ORDERS:
    We apologize that we cannot ship to any International countries except Puerto Rico. Fruit, frozen food and other perishable items may not ship to International destinations.

    If you wish to inquire regarding a specific item, e-mail us the item number and/or description, ship to location and we'll let you know if it can ship.

     

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  • Employment Opportunities

    We are hiring.

    About Us

    Hickory Farms is a leading retailer of food gifts and specialty foods available online, in catalogs, in leading mass merchants, supermarkets and approximately 700 seasonal retail shopping locations.   As we celebrate the brand’s 65th Anniversary, we are driven to be the best retailer in the food gifting space and to make the next 65 years even greater than the first.

    The company is privately held with more than $100 million in revenue and less than 100 associates, with the majority of associates located in our U.S. and Canadian offices in Chicago, Joliet, Toledo and Toronto.  Our sales and retail associates are located in areas central to our customers.

    Under new ownership since 2015, we are strengthening our team to reinvent the brand and grow revenue by developing new products and growing our loyal customer base to expand our reach.  We have a high energy culture where every member of our nimble, entrepreneurial team makes an impact every day.

    Interested in joining our team?

    Hickory Farms offers full time, part-time roles and paid internships.  We also offer seasonal roles to primarily assist during the Fall/Winter months, to allow us to fully service of our customers in support of enjoying our full array of products during holiday gatherings.

    Go ahead and browse through our openings below.  Select the type of role you are interested in, and apply. 

    We appreciate your interest.

    Full Time Associate Opportunities

    Seasonal Associate Opportunities - full and part-time*

    Internship Opportunities

    Hickory Farms associates enjoy competitive pay and a comprehensive benefits package. Eligible associates are offered health coverage (medical, dental, vision), a 401k retirement savings plan, paid time off, product discounts and many other options to support our associates needs and goals.

    *Hickory Farms works with staffing vendor partners to hire hundreds of warehouse and retail positions during our busiest seasons.  These associates may be employed/paid through the vendor partner, and not be direct hires of Hickory Farms.

    Read More »
  • Managing & Creating an Account

    Manage an Account

    It's easy to change your account information online, at any time. Click My Account now to access your account. If you have forgotten your password, click here.

    • Your email address serves as a convenient way to receive important information about your order and serves as your account identification.

    • Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you have access to your account information.

    • Upon request, we provide site visitors with access to information we maintain about them. This includes unique identifier information (e.g., customer number or password), transaction information (e.g., dates on which customers made purchases, amounts and types of purchases), and contact information (e.g., name, address, phone number). Consumers can access or have this information corrected by sending us an email.

    Create an Account

    Creating an account is easy. Simply click here, or when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order.

    Set up your account and customize your preferences. Improve you shopping experience by taking advantage these great benefits:

    • News and Exclusive Offers
      Sign up to receive email updates on special promotions, new product announcements, gift ideas and more.

    • Order History
      Receive important information regarding your order and the capability to track your order up to the moment it arrives.

    • Faster Checkout
      Save your billing and shipping information to make it easier to find and buy your favorite products. Enjoy hassle-free checkout.

    • Save My Cart
      Save My Cart for checkout at a later date.

    Read More »
  • Order Tracking

    Order Tracking

    You must have an account at the time of your order to obtain tracking information.  Accounts can be created during checkout and also by visiting the Register page.  Log in to track your order.

    Read More »
  • Promo Codes

    Hickory Farms Coupons & Promo Codes

    Use a Hickory Farms promo code to receive the best deals on your next order. Hickory Farms is the true source for the most accurate and up-to-date list of coupons on your favorite gift baskets and more.


    Only one discount code is permitted per order. If you are using a Hickory Farms promo code from an email or another website, your discount code will be automatically applied when using the link provided. To check that your Hickory Farms discount code has been applied correctly, check the order total on the “Review Order Page.”

    Current Hickory Farms Promotional Codes, Coupons, Discounts and Offers:

    Promo code: VOLUME - Volume Discounts. Order $500 to $1,999.99 and receive 10 percent off. Order $2,000 to $4,999.99 and receive 15 percent off. Order $5,000 to $9,999.99 and receive 17.5 percent off.

    Read More »
  • MobileConnect Terms and Conditions

    MobileConnect Terms and Conditions

    HICKORY FARMS MOBILE ALERTS

    Receive special text offers and deals from Hickory Farms Mobile Alerts through your mobile device.  Text JOIN to 225522 to receive up to 4 text messages per month with national deals. Message and data rates may apply.

    By opting in to this service, you consent to receive mobile text alerts using an automatic telephone dialing system. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.

    By signing up, you are confirming you are over the age of 13.

    STOP Information

    Text STOP to 225522 to stop receiving Hickory Farms Mobile Alerts messages from Hickory Farms (you will receive a confirmation text).

    HELP Information

    For additional information, text HELP to 225522 or contact 1-800-391-0444.

    Supported carriers are:

    AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, ACS Wireless, Appalachian Wireless, Bluegrass Cellular, Carolina West Wireless, Cellcom, C-Spire Wireless (formerly Cellsouth), Cellular One of East Central Illinois, Cincinnati Bell Wireless, Cross (dba Sprocket), Duet IP, Element Mobile, EpicTouch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Cellular), Illinois Valley Cellular, Immix (Keystone Wireless / PC Management), Inland Cellular, iWireless, Mobi PCS (Coral Wireless LLC), Mosaic, MTPCS / Cellular One (Cellone Nation), Nex-Tech Wireless, nTelos, Panhandle Telecommunications, Peoples Wireless, Pioneer, Plateau, Revol Wireless, Rina - Custer, Rina - All West, Rina - Cambridge Telecom Coop, Rina - Eagle Valley Comm, Rina - Farmers Mutual Telephone Co, Rina - Nucla Nutria Telephone Co, Rina - Silver Star, Rina - South Central Comm, Rina - Syringa, Rina - UBET, Rina - Manti, South Canaan / CellularOne of NEPA, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless, Leaco, Nemont/Sagebrush. T-Mobile is not liable for delayed or undelivered messages.

    We take your privacy seriously. Please view our Privacy Policy.

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15 Results