Hickory Farms Farmer's Handshake Satisfaction & Shipping Guarantee
As solid and simple as a farmer's handshake.

100% SATISFACTION: If you’re not completely satisfied, simply return the item and tell us what you would like: a replacement, an exchange, a refund or a credit. We will handle your request promptly and courteously.

SHIPPING CHARGES: We won’t charge you any hidden fees. The price you see is the price you will pay.

ON TIME DELIVERY: We will ship your package using the best method available to ensure it arrives in a timely manner. We will upgrade at our own expense if necessary to meet your expectations, based on our Standard Delivery Guidelines and published Holiday Cut Offs.

OUR HISTORY: For over 55 years, shoppers have trusted Hickory Farms® to deliver their most important gifts. Whether it's for the Holidays, a summer barbecue, a special dinner, or just because, our customers know that they can count on us to deliver their package fresh and on-time. Hickory Farms continues that tradition of trust with the Hickory Farms web site, a pioneer e-commerce web site that has been selling online since March 1, 1996.

Here's why you can trust HickoryFarms.com...


As a Bizrate Customer Certified online store, Hickory Farms allows BizRate.com to continuously and independently survey every customer who makes a purchase on the Hickory Farms web site to ensure we are meeting our customer needs. Click Here to see what our customers are saying about the Hickory Farms web site.


As a BBBOnLine Participant, Hickory Farms is a member of the Better Business Bureau, and meets all Better Business Bureau membership standards including resolving customer disputes through Better Business Bureau dispute resolution processes, which have a proven consumer-friendly track record.


Hickory Farms is a Verisign Secure Site which means that you may submit sensitive data (e.g., credit card numbers) with the assurance that Hickory Farms has taken the necessary steps to protect all customer information.